Mackay Division
of General
Practice Ltd
ABN: 21 062 930 385

43 Evans Avenue
North Mackay
Queensland
4740
Australia



Telephone
(07) 4953 4491

Facsimile
(07) 4953 4681

International Telephone
617 4953 4491

© 2008
Mackay Division
of General Practice

Privacy Statement

FEEDBACK

The Mackay Division of General Practice values feedback from its customers and fully recognises the principle of the right to communicate a complaint, concern or enquiry and for these matters to be treated with courtesy and respect

All complaints, concerns or enquiries received by the Mackay Division of General Practice will be dealt with in a consistent manner, enabling speedy and effective solutions.

Please email any feedback (including complaints, concerns, compliments and enquiries) to or alternatively .

Alternatively you may like to print out this form and either:

• Post it back to: Mackay Division of General Practice, 43 Evans Avenue, North Mackay, Queensland, Australia, 4740
• Faxback to (07) 4953 4681

Please mark "Confidential" if required. In the case of a complaint we will contact you within seven working days from the date we receive your complaint.

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CONSUMER RIGHTS AND RESPONSIBILITES LINKS

The following links provide information on consumer rights and responsibilities for users of the health system. Mackay Division of General Practice wishes to advise that we are not responsible for the content of external sites.

Health Insite - Consumer Rights - an Australian Government initiative. You can find information on individual and health consumers' rights and responsibilities. This site contains information on:

• the accessibility of health services and the rights of consumers to access services
•  consumer advocacy and support
• providing informed consent about health care decisions
•  personal medical and health records
•  privacy and confidentiality issues

Australian Competition and Consumer Commission - Medical and health services

•  Misleading or deceptive conduct by health insurance funds
•  Misleading or deceptive conduct regarding health products or services
•  Rights to refunds for consumers for health products

Consumers' Health Forum of Australia - Consumer organisations worldwide use eight consumer rights to lobby on behalf of consumers and validate the views of consumers. Consumers' Health Forum has adapted the rights to their own areas of interest.

Knowing your Rights as a Health Consumer - Reach Out - Reach Out! is a web-based service that inspires young people to help themselves through tough times.

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YOUR CONTACT:

CHRISTIAN GRIEVES
CHIEF EXECUTIVE OFFICER
Mackay Division of General Practice
43 Evans Avenue
North Mackay
Queensland, 4740

Telephone: 07 4953 4491
Fax: 07 4953 4681
Email:

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